Airports are expensive and a lot of work goes into establishing the busy suitable airport for customers. It requires a lot of effort into establishing a good airport, recently British Airways announced that they are investing 110 Millions into the airport. This is done to better the airport experience for customers. The most important thing is the customer experience. Because if they like what they see and are comfortable with their travels they will manage to travel with them again. Therefore, British Airways announcement about the improvement that will be affecting JFK terminal 7 will better and improve the customer journey.
This new investment will start by improving the customer’s check in security and boarding gates. They will also improve their business class lounges which this is a big deal because this is where the if money comes from. When they fix this and improve it they could be expecting to make it a lot more price which will bring in more revenue to the company and this will help them expand and be one of the best airports that make the customers want to return to this airport. Some new lounges that are open in Boston, San Francisco, Miami, Chicago, Houston and Seattle are also thinking about investing to develop their airlines and their lounges. Their only stop point is that it would be expensive and the funding is going to be hard on it. But they know that the end results will bring them a lot of revenue.
Another announcement that this airline has announced is that they have partnered with the Alaskan Airlines this is to be able to give customers the option to connect with British airways from more US cities. This new beginning and improvement will able customers to book seats on Alaska Airlines flights and they can book it from seven new destinations. This allows a much easier and smoother booking.
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